Retailers must be antsy after a long mediocre year. As a followup to my earlier post regarding a plethera of new last-minute orders, I received an email on Friday wondering where one of those orders was. To set up the story, the order came in on Sunday 19th and I shipped it on Monday 20th via FedEx Ground as this retailer had requested. So the order shipped on Monday from the Pacific Northwest and she wanted to know why it hadn't reached her - in New York - in time for Black Friday.
I explained that, according to the FedEx website which she could have just as easily accessed since I always send tracking numbers after orders have shipped, the package was on it's way and due to arrive on Monday 30th. This retailer then told me that she hoped it would arrive then as she was - hmph! - losing selling time.
Well deario, perhaps you should have placed an order before the 19th or had it shipped via an expedited manner. Then it would have reached you in time to get on your shelves for Black Friday.
I chose to take the diplomatic way out and just didn't respond to her pissyness that the package hadn't gone cross country in four days despite the fact that one of them was a national holiday.
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2 comments:
You should have given her the contact info for FedEx so she could have a word with them about their shipping times.
Typical New Yorker -- the world revolves around New York, and of course all orders shipped there ground get there overnight because no one would live that far away from the center of the universe. ;-)
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