My business credit card bill is due today so I went online to make sure it was paid on time. The system was running really slowly so while it was loading I had time to call the credit card company and find out what my total outstanding balance - not just the balance due - was on the card as I'm trying to keep the card FULLY paid off so that I don't incure interest charges. And since I have the money available thanks to last year's Q4 sales, I might as well make sure everything is always paid off and paid in full.
While on the phone with the credit card company I happened to mention that the system was running really slowly and the woman I was talking to offered to take the payment right over the phone for no charge. This is definitely a 'New Economy' tactic as before I would have been charged $10-$15 for a phone call payment. I guess now if you're willing to make a payment they want to do everything possible to make it easy on you. So I went ahead and paid and was then treated to about 5 minutes of the woman thanking me for my excellent credit history with them, my excellent payment history with them, and how happy they were I'm a customer. Again, this must be a 'New Economy' approach to customer service as it's the first time I've been thanked profusely for being a decent (I wouldn't go so far as to call myself good) credit card customer. Anyway, it made me laugh.
When I last left off with Canadian customs they wanted a floorplan of the facility I work in so I finally managed to get a copy of that from the facility owners and am sending it off to Canada today. I'm hoping that now that the country has a few Olympic gold medals under their belt they'll be a lot happier and easier to deal with.
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