I got a call today from Design Within Reach that the great cube shelving system I ordered - despite saying they were in stock on their website - is not only backordered but won't be coming in at all. So glad it took them 4+ days to figure that one out.
I did find four sets available new on ebay so I bought them. It was actually even cheaper on Ebay then the Design Within Reach sale. But after I purchased it I learned that the sellers address is something like ebayorders @ DWR.com (dwr= design within reach). So I'm not holding out hope that these cubes are actually in existence. The better half is telling me to keep my hopes up and that this may be a DWR liquidator and that he wouldn't have put them on ebay if he didn't actually have the quantity listed online (he said he had 8 units and I ordered 4 of them) but until I actually see them I'm going to be highly skeptical.
Keep your fingers crossed for me because now that I've gone ahead and spent the money on them I'm fallen in love with them and really don't want to have to figure out an alternative. They're just too perfect!
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Dear Top Dog-
My name is Matt Wilkerson and I am Vice President of Sales at DWR. I am sorry to hear that we ran out of the shelving before your order was filled- We sold through it quicker than we could update our inventory- We do have an excellent Ebay Liquidator on my team- and they only sell through the product they have. So chances are you will be set with the items you purchased through that route- If not let me know and I will try and do what I can to help resolve the problem-
I truly appreciate your business and am grateful that you like the product enough to search it out-
I apologize for any shortcomings on our part-
Happy Holidays-
Matt
PS I can be reached at our Corp office in San Francisco if you have any further difficulty-
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